“No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service – from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly...”
This is what I do and I love it...
User Experience Research
Great product experiences start with research. Discovery, analysis, strategy, planning, journey mapping, analytics, persona development, surveys, quantitative research, qualitative research, card sorting, heat maps, eye tracking, unmoderated testing, moderated testing, pilot studies, and defining use case scenarios are just a few of the activities that are critical to building a successful product.
Great product experiences start with research. Discovery, analysis, strategy, planning, journey mapping, analytics, persona development, surveys, quantitative research, qualitative research, card sorting, heat maps, eye tracking, unmoderated testing, moderated testing, pilot studies, and defining use case scenarios are just a few of the activities that are critical to building a successful product.
Ultimately, the research methods involved with a scope of work will depend on the goal of the study itself, but I firmly believe that with any product there needs to be a continuous feedback loop - talking to our end users and stakeholders throughout the process while also looking at actual behavior. Experiences within technology are never done, you can't just build an app, launch it and that's it. It's a living thing that needs to evolve with our users and technology.
Tools most commonly used are but not limited to Miro, Zoom, WebEx, GoToMeeting, Keynote, Survey Monkey, Qualtrics, Pendo, Appsee, Adobe Analytics, Google Analytics, Asana, DScout, Microsoft Excel, Asana, and Jira.
Some tools I would LOVE to have right now: UserZoom, Amplitude, and MixPanel...
User Experience
Successful products follow research with UX design. Wire-framing, information architecture, defining user flows, behavior design, and prototyping are things I love to do to make sure every touch point is a great user experience.
Tools most commonly used are but not limited to Miro, Sketch, Figma, InVision, Balsamiq, Axure, Adobe XD, notepad, whiteboards, post-its, and good old-fashioned pen and paper.
User Interface
I design user-friendly, intuitive interfaces that result in pixel perfection. For me, making unforgettable UI that has great UX is not a job, it’s a passion.
Tools most commonly used are but not limited to Figma, Sketch, InVision, Adobe Illustrator, Adobe Photoshop, Adobe XD, Zeplin, and Keynote.
All the Things
I come from a background of working in startups as well as large enterprise companies for various industries but most in health tech and MedTech. This has enabled me to have a mixture of skills - not only across every discipline within UX but also experience as a founder, entrepreneur, engineering manager, product manager, product owner, scrum master, business analyst, QA tester, release manager, marketer, and business strategist.
I come from a background of working in startups as well as large enterprise companies for various industries but most in health tech and MedTech. This has enabled me to have a mixture of skills - not only across every discipline within UX but also experience as a founder, entrepreneur, engineering manager, product manager, product owner, scrum master, business analyst, QA tester, release manager, marketer, and business strategist.